System Update Notice | 20261030

Dear Valued Customers,

Shipber completed a system update on October 30, 2026, introducing the following enhancements and fixes:

New Features & Enhancements:

1. Claim now supports searching for multiple claim records by entering multiple tracking numbers.

2. Clients can now add written explanations when submitting disputes in Claim.

3. Shipment history now supports searching by External ID / Reference.

4. Added Fuel adjustment and Unauthorized to the Reason options in Shipment history.

Issue Fixes:

1. Fixed an issue preventing some invoices from being reconciled in Invoice List.

2. Fixed an error when clients searched by tracking number under Transaction > Shipment.

3. Fixed an issue where FedEx ZPLII label recognition failed and triggered automatic shipment cancellation.

4. Fixed incorrect Paid Amount values in claim files exported from the client portal.

5. Fixed an error when exporting claim records after clearing the date filter.

6. Fixed an issue where filtering by match status in Reconciliation did not work correctly.

If you encounter any issues while using the system, please contact our online support team via the in-system message center.

Thank you for your continued support!We will continue to improve Shipber to provide you with a more stable and convenient experience.

Shipber Team
October 30, 2026