System Update Notice | 20251120

Dear Valued Customer,

To further enhance system stability and user experience, the Shipber system completed a maintenance update on November 20, 2025.

This update includes the following feature optimization and issue fixes:

• Feature Optimizations：

  1. Enhanced the Rate API by introducing the new validateOptions / update mechanism, enabling intelligent handling such as using validated address types and automatically switches between FedEx Ground and Home based on the address type's compatibility

  2. Improved shipment tracking synchronization, ensuring tracking statuses stay more closely aligned with the carrier’s official website.

  3. Updated shipment tracking event timestamps to display the original time and time zone returned directly by the carrier.

• Issue Fixes：

  1. Resolved an issue in Create Shipment where certain FedEx services could not be created when the shipment weight was below 1 lb.

  2. Corrected a display issue in Log Entry, where fee amounts were not properly converted to positive or negative values based on “Charge / Refund” selections after submission.

If you encounter any issues while using the system, please contact our online support team via the in-system message center.

Thank you for your understanding and support!
We will continue to optimize the system to provide you with a more stable and efficient experience.

Shipber Team
November 20, 2025