Parcel Reconciliation Credits let you automate shipment invoice reconciliation for supported carriers. Each credit represents one unit of reconciliation capacity. Credits are deducted when you submit an invoice, and any eligible refunds are applied automatically if processing fails on the system side.
Overview
Reconciliation Credits are part of the Service Credits system governed by the [Service Credit Terms]. They are not service-level credits or remedies and cannot be exchanged for cash or transferred between accounts.
Supported Credit Types
Standard Parcel Reconciliation Credit. For standard ground or express services (e.g., common ground/express tiers).
- Small Parcel Reconciliation Credit. For economy / hybrid small-parcel services optimized for lightweight residential or ecommerce shipments.
Please see the pricing page or the in-product credit store for the current list of supported services and pricing.
How Deductions Work
Reconciliation Credits are deducted based on the tracking numbers listed in the submitted invoice. After submission, the system runs reconciliation for **each tracking number**.
Key Rules
Eligibility filter. We only reconcile—and therefore only deduct for—tracking numbers that match shipments created in Shipber. Numbers originating entirely outside the platform are ignored (no deduction).
Upfront deduction. After matching, we deduct a number of credits equal to the count of eligible tracking numbers in that invoice.
Per-invoice evaluation. Credits are deducted once per tracking number per invoice. If the same number appears on a different invoice later, that submission is evaluated independently.
Refund behavior. Because credits are deducted up front, we automatically refund credits only for tracking numbers we could not process due to a Shipber-side system failure. Unsupported services are filtered out as ineligible and do not result in a deduction or refund.
- Governed by terms. Purchases, balance handling, promotions/adjustments, and other rules follow the [Service Credit Terms].
Example
When your connected billing source syncs an invoice with 100 tracking numbers to Shipber:
Classification
- 60 belong to services that support reconciliation and match shipments created in Shipber → eligible.
- split: 35 Standard + 25 Small Parcel
- 25 belong to services that support reconciliation but were not created in Shipber → ignored (no deduction).
- 15 belong to services not yet supported for reconciliation → ignored (no deduction).
Upfront deduction
- 60 credits are deducted up front (35 Standard Parcel Credits + 25 Small Parcel Credits).
Processing & refunds
- 5 of the 60 encounter a Shipber-side system issue (3 Standard + 2 Small Parcel) → 5 credits are automatically refunded.
Result
- 55 credits remain deducted (32 Standard + 23 Small Parcel).
- 25 supported-but-not-created-in-Shipber trackings → ignored (no deduction).
- 15 unsupported trackings → ignored (no deduction).
Comments
0 comments
Please sign in to leave a comment.