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1. What Are Credits?
2. Where to Buy Credits
3. How Credits Are Used
4. Important Notes

1. What are Credits?

• Shipber Credits are prepaid units used to trigger certain smart operations within the platform.

• Common services that require credits:

  • Delivery Address Auto Update

  • Shipment Invoice Reconciliation

  • (More coming soon)

2. Where to Buy Credits

Currently, credits are not available through self-checkout. To purchase a Credit Package, please contact your account manager or email acct@adber.com.

Please include the following in your request:

• Your brand name or brand domain (e.g., example.shipber.net)

• Desired credit type (e.g., Delivery Update, Reconciliation)

• Preferred package size (if known)

Once we receive your request:

1. We will confirm the pricing.

2. An invoice will be issued to your billing contact.

3. Upon payment confirmation, credits will be topped up to your account.

💡 Credit Packages are one-time purchases and are non-refundable once confirmed. You can monitor your balance and usage under [Administration →  Billing → Credit Usage].

3. How Credits Are Used

Credits are deducted only when Shipber executes a credit-based action on your behalf. You can start these actions by clicking a system action or via automation rules; in both cases, the system performs the work and there is no UI or API path inside Shipber to achieve the same outcome without consuming service credits. 
 

🔄 Common Triggers That Deduct Credits:

• Delivery Address Update:
  When the system submits an updated delivery address to a carrier (e.g., UPS), 1 credit is deducted per tracking number.

• Shipment Reconciliation:
  When the system reconciles a shipping invoice against your shipment record, 1 credit is deducted per tracking number.

⚙️ How These Are Triggered:

You can initiate these services in two ways:

• Manually, by clicking a system action.

• Automatically, via configured automation rules

Both methods use credits — you’re telling the system to act on your behalf.

💡 Smart vs. Non-Smart Address Update

There are two modes when handling delivery address changes:

In fulfillment workflows, clients often request address changes they cannot complete themselves. The smart flow automates the carrier-facing step, eliminating the need for manual entry or confirmation calls.

🔧 Configuration Options

Shipber does not automate credit usage by default.

To enable automatic credit consumption, you need to configure one or both of the following:

• [Settings →  Automation]

  Enable general features like automatic address update or invoice reconciliation

• Configure Feature Rules (within the selected section)

  Each supported section allows you to set rule conditions for when and how credits are consumed.

⚠️ Not all automation sections consume credits.
Be sure to review the behavior of each feature before enabling credit-based actions.

📌 Summary

• Credits are only deducted when the system acts on your behalf

• Manual workflows (e.g., visiting a carrier site) do not use credits

• All automation and system actions are logged in your Credit Usage page.

• Credits do not expire

• All purchases are non-refundable

• Credits are only deducted for system-triggered actions (manual actions do not consume credits)

📘 Related resources

For more information on credit usage and feature-specific examples, see:

• Service Credit Terms

• How to Use Reconciliation Credits