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  1. SHIPBER.com
  2. FAQ
  3. Client Admin Related FAQ

Client Admin Related FAQ

  • Carrier Setup: How Import Carrier Accounts From Admin User works?
  • Where can I get more information about the Carrier Charges?
  • Who can I reach out to with the in-app Live Chat?
  • Why is the order refund status shows: "Exception"
  • Why can't I cancel the shipment?
  • Why there are no rates showing when I click "Get Rate"
  • Why is my deposit amount not reflected in my available balance?
  • Why is there a refund days-countdown?
  • When will the refund amount for a canceled shipment be back to my available balance?
  • Why can't I find the carrier services I am looking for?
  • Why can't I use my own ship-from address
  • What carriers are assigned to me?
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