Client Admin Related FAQ
- Carrier Setup: How Import Carrier Accounts From Admin User works?
- Where can I get more information about the Carrier Charges?
- Who can I reach out to with the in-app Live Chat?
- Why is the order refund status shows: "Exception"
- Why can't I cancel the shipment?
- Why there are no rates showing when I click "Get Rate"
- Why is my deposit amount not reflected in my available balance?
- Why is there a refund days-countdown?
- When will the refund amount for a canceled shipment be back to my available balance?
- Why can't I find the carrier services I am looking for?
- Why can't I use my own ship-from address
- What carriers are assigned to me?