FAQ

Setting FAQ

• Why do admin users able to access unreleased function after they have been assigned a new permission group?

Shipment Related FAQ

• Why is the signature fee does not include in the FedEx shipping rate but billing adjusted later ?

Error Message

• Create Label: Authentication Failed
• Deposit: No Corresponding Account has been Set. Please Contact the Administrator to Set It

Client Admin Related FAQ

• Carrier Setup: How Import Carrier Accounts From Admin User works?
• Where can I get more information about the Carrier Charges?
• Who can I reach out to with the in-app Live Chat?
• Why is the order refund status shows: "Exception"
• Why can't I cancel the shipment?
• Why there are no rates showing when I click "Get Rate"

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Tech Support FAQ

• How do I reset password?
• How do I fund my account?
• Why am I seeing a system error message: "Insufficient balance."?

Outbound Order Related FAQ

• Order Operation Related FAQ

Integration

• Unable to request API Key on UPS