Cancel Label

Video Tutorial:

Users can delete saved or voided created labels, yet the created label must not be billed or manifest by the carriers.

Users can also utilize the "Refund" page to void unused labels, please read the section "Request a Refund" in the article "Refund Management" for a detailed explanation.

Quick Access Tab:

• Delete Shipments 【Ready to Create】
  • Single Delete
  • Batch Delete 
• Voided Labels【Ready to Print/ Printed / Return】
  • Ready to Print 
    • Single Void 
    • Batch Void
  • Printed - Void Shipment
  • Return - Void Shipment 

Delete Shipments 【Ready to Create】

The shipments under "Ready to Create" are the shipments that have been saved but not yet created

Search Path: Shipment - Create Shipment - Ready to Create 

Single Delete

Click the "Delete" button for a single shipment

or click the "Shipment No"

And click "Delete" to delete shipment

Batch Delete 

Select the shipments and click "Delete"

Back to Top

Voided Labels【Ready to Print/ Printed / Return】

• Ready to Print
  • Single Void 
  • Batch Void
• Printed - Void Shipment
• Return - Void Shipment

Ready to Print 

Shipments that were created but not printed yet 

Search Path: Shipment - Create Shipment - Ready to Print 

Single Void 

Click "Void" button for a single shipment 

or click the "Shipment No"

Click "Void" to void the shipment 

Batch Void

Select multiple shipments and click "Void"

Back to Top

Printed 

Shipments there were printed 

Void Shipment

Search Path: Shipment - Shipment History - Printed 

Select a single or multiple printed labels and click "Void" to void labels

or click the "Shipment No" 

Click "Void" to Void Shipping Label

Back to Top

Return 

Shipments that have created return labels 

Void Shipment

Search Path: Shipment - Return 

Click "Void" button to void the shipment 

Back to Top