Cancel Label
Video Tutorial:
Users can delete saved or voided created labels, yet the created label must not be billed or manifest by the carriers.
Users can also utilize the "Refund" page to void unused labels, please read the section "Request a Refund" in the article "Refund Management" for a detailed explanation.
Quick Access Tab:
Delete Shipments 【Ready to Create】
The shipments under "Ready to Create" are the shipments that have been saved but not yet created
Search Path: Shipment - Create Shipment - Ready to Create
Single Delete
Click the "Delete" button for a single shipment
or click the "Shipment No"
And click "Delete" to delete shipment
Batch Delete
Select the shipments and click "Delete"
Voided Labels【Ready to Print/ Printed / Return】
Ready to Print
Shipments that were created but not printed yet
Search Path: Shipment - Create Shipment - Ready to Print
Single Void
Click "Void" button for a single shipment
or click the "Shipment No"
Click "Void" to void the shipment
Batch Void
Select multiple shipments and click "Void"
Printed
Shipments there were printed
Void Shipment
Search Path: Shipment - Shipment History - Printed
Select a single or multiple printed labels and click "Void" to void labels
or click the "Shipment No"
Click "Void" to Void Shipping Label
Return
Shipments that have created return labels
Void Shipment
Search Path: Shipment - Return
Click "Void" button to void the shipment
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