Basic Functions

Video Tutorial:

Important Notes:

New users can only sign up by invitation only, please contact your administrator for additional information

Table of Content

• System Layout
• In-app Chat
• Language Preference
• Knowledge Base
• Community Board

System Layout

The system view is divided into three sections:

• Function Section
• Sub-function Section
• Information Display

Function Section

Sub-function Section

Information Display

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In-APP Chat

Click the chat box to live chat with a tech support agent

Send your question 

Notes:

If you have no access to the in-app chat tool, please review the article "Who can I reach out to with the in-app Live Chat?"

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Language Preference

Click the "Letter A" icon to switch system language 

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Knowledge Base

Use the link to access our knowledge base:

https://support.shipber.com/hc/en-us 

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Community Board 

If you have any technical requests or any comments on our system, you can always create a post on our community board, agents and customers are able to interact with each other.

Community Board Link: https://support.shipber.com/hc/en-us/community/topics

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