Who can I reach out to with the in-app Live Chat?

The answer depends on what your role is, we first have to understand the relationship between Shipber <> Brand owner <> Brand Owner’s Client. The below diagram showing the relationship between these three roles.

Shipber <> Brand Owner

The chatbox located on the lower right corner is the live chat supported by Shipber. When a brand owner subscribes to Shipber's service, Shipber will activate the live chat function, and the brand owner can use the live chat to communicate with Shipber's support.

Brand Owner <> End User

When the brand owner has a new user and wants to use the live chat function to communicate with the user, the brand owner needs to subscribe to the live chat service. If the brand owner does not subscribe to the service, the live chat function will not activate.

End User <> Shipber/Brand Owner

Users are unable to use the live chat to connect with Shipber’s support. If the users have technical questions about the system and need to contact Shipber’s technical support, the user can submit a technical related request to the Shipber’s Support Center:https://adbertech.zendesk.com/hc/en-us.

Note: If your Admin (Brand Owner) does not subscribe to the live chat service, all users under this brand owner will not be able to use the live chat to communicate with your Admin.