The availability of the shipping label cancelation is depending on whether the shipment is picked up or not. which this means:
- A shipping label is available to be canceled:
- If the shipping label is created but not yet picked up by the carrier
- A shipping label is NOT available to be canceled:
- If the shipping label is created and picked up by the carrier
If you happen to be unable to cancel a shipping label, you can use the "Refund" function to request a refund for the shipping label. Please review the below article:
Please contact your Administrator for more details
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