Create Label: Authentication Failed

Cause(s):

• For Shared Carrier Accounts and Self-Created Carrier Accounts:
  • The carrier account holder has either:
    • activated the ship-from address binding on the account, which the ship-from address is mismatched with the user-intend-to-use ship-from address, or
    • Entered the incorrect carrier account API information when setting the carrier account connection up.

Solution(s):

• Please contact your administrator and provide a full window screenshot of the page that shows the error message

For Admin User:

• For Shared Carrier Accounts:
  • Please contact your carrier account holder to ensure that if there is an address bound under this carrier account and if so, if they are a match. If they are mismatched, please ask your carrier account holder to authorize the use of the "user-intend-to-use ship-from address"
• For Self-Created Carrier Accounts:
  • Please review if the shared carrier account is bound with a ship-from address and if so, if the ship-from address under the "Carrier Setup" page is a match with the ship-from address in the shipping contract entry for this carrier on the "Shipping Contract" page